Archive Every Customer Communication
Search, retain and govern customer-facing communications from Salesforce Marketing Cloud, Braze, SendGrid and other enterprise messaging platforms. Built for customer support, compliance and legal.
Built for the teams behind every customer communication
Find Every Message
Instantly search historical customer communications using recipient, date, internal references, categories and custom metadata.
Built for Customer Support
Give support teams instant visibility of what customers received without accessing the original sending platform.
Retain with Confidence
Apply policy-driven retention periods across marketing, transactional and business-critical communications.
Enterprise Scale
Archive millions of customer communications securely and efficiently across multiple messaging platforms.
Compliance and governance, built in
Retain customer communications for as long as your business requires with immutable storage, audit trails and enterprise-grade security controls.
Complete audit visibility
Track every archived communication from ingestion to export with immutable audit logs.
Legal hold capabilities
Preserve critical communications for investigations, disputes and regulatory requests.
Enterprise-grade protection
Control access to archived communications using granular permissions and security policies.
Policy-driven retention
Apply different retention periods across message types, departments and business requirements.
Find communications the way your business works
Search archived communications using the identifiers that matter to your organisation, from customer IDs and order numbers to campaigns, cases and custom references.
Automatically organise customer communications into categories with their own retention policies and governance controls.
Restrict access to sensitive communications and define who can view, export or preserve archived messages.
Why enterprises choose CampaignVault
Designed for organisations that need complete visibility and control over customer communications without the complexity of traditional email archiving platforms.
Cost-efficient retention
Optimise storage costs across active and long-term archive tiers without compromising accessibility.
Complete visibility
Know exactly what was sent, when it was sent and who has accessed every archived communication.
Minimal Integration
Get started quickly using secure email ingestion or direct platform integrations with no complex development required.
Archive customer communications from the platforms your business already uses
Find answers to all questions below
How does email archiving work?
Emails are archived by sending a copy to your secure archive address. This can be done via BCC or integrations. Each message is captured, stored in its original format, and indexed for fast search and retrieval.
Will this affect our existing email workflows?
No. Archiving works alongside your existing systems. You simply add an archive address to your emails or integrate via API or S3, without changing how your team sends or receives messages.
Can we search and retrieve emails easily?
Yes. You can search archived emails by recipient, date, subject, custom reference IDs, or tags. Results are returned quickly, even across large datasets.
How long are emails stored?
You control your retention policies. Emails can be stored for a defined period (e.g. 1 year, 7 years) or indefinitely, depending on your business and compliance requirements.
Can we place emails on legal hold?
Yes. You can apply legal holds to prevent specific messages or datasets from being deleted, ensuring compliance during audits, investigations, or disputes.
Is our data secure?
All data is encrypted in transit and at rest. Access is controlled through role-based permissions via enterprise SSO integrations, and all actions are logged to provide full audit visibility.
Where is our data stored?
Your data is securely stored in cloud infrastructure designed for high durability and availability. You can select or confirm your data region based on your compliance requirements.
How does pricing work?
Pricing is based on usage, including the number of messages archived and the storage used. This ensures you only pay for what you need, with predictable scaling as your archive grows.
Does this replace our email provider?
No. This platform complements your existing email system by securely archiving messages. It does not replace your email service provider.
Enterprise email archiving, simplified
Capture every message, enforce retention policies, and retrieve emails instantly – all from a platform built for scale.
Searchable communication history – Policy-driven retention – Built for scale
CampaignVault is a trading name of Message Archive Systems B.V. KvK: 42085821 | VAT: NL869642844B01. © 2026